To learn more about sandboxing and protected mode, see the following:. By default, Acrobat Reader runs in Protected Mode. In certain situations, Adobe Acrobat or Acrobat Reader experiences compatibility issues with anti-virus software when that software intercepts some system calls for the Adobe Acrobat or Acrobat Reader sandbox. In these cases, Adobe Acrobat or Acrobat Reader could fail to open, crash, or displays an incompatible configuration dialog.
Protected Mode restricts certain file and registry operations that might break some functionalities of third-party plugins. In such a case, update the plugin, or contact the plugin vendor. Some plugin vendors might ask you to disable Protected Mode in Adobe Acrobat or Acrobat Reader while using their plugins. Adobe does not recommend disabling Protected Mode permanently. You might encounter any of the following issues when you enable the Protected Mode in Adobe Acrobat or Acrobat Reader:.
Open the Preferences dialog box, select the Security Enhanced category, and under the Privileged Locations , do the following:. Legal Notices Online Privacy Policy. Select an article: Select an article:. On this page Protected mode Protected view Privileged Locations. Applies to: Acrobat Reader DC.
Protected mode. Click Check for Updates and install any pending updates. Restart your computer afterward and try launching Acrobat Reader DC. Step 8: Right-click the setup file and select Properties.
Under the Compatibility tab, check the box next to 'Run this program in compatibility mode for' and select Windows 8 or Windows 7. If you managed to get Acrobat Reader DC to run again, make sure to update it regularly. To do that, open the Help menu and select Check for Updates. Having the latest Acrobat Reader DC updates should minimize the chances of running into similar issues in the future.
Don't forget to update Windows 10 often as well. Here's how to do that. Apps won't open on Windows 11? Try out these troubleshooting tips to fix the apps not opening issue on Windows Slow Photoshop behavior may lead to unproductive hours throughout the day.
Here's how you can fix Photoshop lag on Windows. What is Protected Mode? More information. To learn more about sandboxing and protected mode, see the following: For FAQs and information about registry configuration and creating custom policies, see the Protected Mode chapter in the Application Security Guide. Antivirus software conflicts. For example, Protected Mode is known to be incompatible with: Trend Micro antivirus version 15 or earlier.
Adobe recommends you update to the Trend Micro version 16 or higher. Kaspersky Security for Virtualization 5. Adobe recommends you update to the latest version of traps. Some Symantec Endpoint Protection configurations.
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