Not all "Stop 0x" errors are caused by this problem. This issue occurs when the Server service handles some SMB requests from some remote computers. This issue occurs because of a timing issue in the Server service driver. This timing issue involves the operation that adds a new SMB session to the global session table and the operation that closes an SMB session.
In this timing issue, the Server service driver synchronizes these operations incorrectly. When this behavior occurs, an SMB session is added to the global session table after the session is deleted.
Therefore, an entry in the global session table references freed memory. When the freed memory is accessed, you receive the Stop error message that is mentioned in the "Symptoms" section. A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request.
The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:. If you do not see your language, it is because a hotfix is not available for that language.
Start your PC in Safe Mode and see if you can reproduce the error. After starting your PC in Safe Mode, work as you normally do and perform the same actions that you perform when getting the error.
If you still receive the error in Safe Mode, go to the next section and follow the steps to do Clean Boot troubleshooting. Start your computer in safe mode. Follow the steps found on the following article to perform a clean boot and pinpoint the item causing the issue.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7. The additional troubleshooting steps below are less common but can still cause Windows Explorer to stop working. When the Windows Memory Diagnostics Tool window appears, choose Restart now and check for problems recommended.
Corrupt images can sometimes issues with Windows Explorer. If Windows Explorer stops working while working with pictures or browsing folders that contain pictures, there may be corruption is one or more picture files. To test for this issue, follow the steps below:. Now, go to any folders that contain Pictures or Videos and see if you can reproduce the issue.
If Windows Explorer does stop working, the folder that you were viewing possibly contains one or more pictures files that are corrupt or contain corrupted thumbnail data. Note: After adjusting the options to Display file icon on thumbnails, and Always show Icons, never thumbnail, files no longer display thumbnails so pictures and other files will display as the default icon for their file types.
If you can reproduce the error with these options set, the issue is not with pictures or videos and you should return the Folder options to their original settings. Check the details of the error to see which application caused Windows Explorer to stop working. In the Action Center window, click Maintenance, click View reliability history and then click View all problem reports from the bottom of the Reliability Monitor window.
Double-click on Stopped working to view technical details and then make a note of the technical details. If the solutions above do not resolve the issue you can perform a System Restore to restore the PC back to a time before the issue started. If the issue has been occurring for a month or more, it may be better to follow the steps in the next section and perform an In-Place Upgrade to repair the issue.
To perform a System Restore, follow the steps in the article listed below:. System Restore. If the issue has been occurring for a month or more, it may be better to perform an In-Place Upgrade and restore Windows to the original installation. Go down to the "Disable script debugging Internet Explorer. Click inside the box to put a check mark in it. This disables "Script debugging. The settings take effect when you click the "OK" button.
Method 2: You can also try to check for the issue in compatibility view. Refer the below mentioned link. Method 3: If this does not work then try to Optimize Internet Explorer. How to optimize Internet Explorer. Regards, Syed N — Microsoft Support Visit our Microsoft Answers Feedback Forum and let us know what you think. Was this reply helpful?
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